Transition Specialist
Hybrid - Full-Time

Ogden, UT

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

About this Position:?

Under the direction of the Transition Account Manager, you will be?responsible for overseeing the transition of dealer’s post conversion. The Transition Specialist will build strong relationships with dealers during the conversion to ensure a smooth transition to the dealer care team. You will ensure the new dealer(s) daily needs are met while they are in the conversion stage. You will also assist in the building and maintenance of the knowledge base for the dealer services team.

In addition to competitive compensation,?we also offer:

• Award-winning medical, dental, and vision insurance with low premiums!

• 401(k) with competitive company match

• Tuition assistance

• Generous PTO

• Company-paid Life and AD&D insurance

• Short-term and long-term disability benefits

• Other perks such as company parties and events, free snacks,?an awesome team, and more!

What You'll do:

• Ensure new dealers continue to follow procedures outlined during conversion stage

• Maintain a professional business relationship with dealers after a conversion

• Provide excellent customer service via phone, email, and text

• Assist other AG personnel to establish and maintain efficient office procedures

• Find solutions to problems as they arise

• Learn, create, and maintain standard operating procedures?

• Understand and show a knowledge of Stages

• Build and maintain a knowledge database for the dealer services team

• Communicate new trainings or changes to procedures as needed

Skills Needed:

• Maintain a consistent and predictable schedule & work 40 hrs/week

• Be available to work holidays and weekends as needed

• No active disciplinary action past a verbal warning

• Ability to work cohesively within a team environment

• Self-manage with minimal supervision

Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status