Video Site Manager
Edmonton, Alberta
Onsite/Hybrid - Swing/Grave shift
Full time

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

About the Team

The Operations team ensures the reliable, professional delivery of monitoring and response services to Becklar customers and dealer partners. The team focuses on operational excellence, rapid alarm response, quality assurance, and maintaining the highest standards of service across Central Station operations.

Job Summary

Under the direction of the Senior Operations Manager, the Video Site Manager is responsible for the overall delivery of high-quality, timely, and professional monitoring services provided by the Central Station operations team. This role oversees operational performance, staffing, and service quality while ensuring key Central Station metrics and financial targets are achieved.

The Site Manager fosters a culture of accountability, professionalism, and continuous improvement. Working closely with Dealer Care, Human Resources, Training, and other Operations leaders, this role mentors and supports team leaders while ensuring policies, procedures, and service standards are consistently met. The Site Manager leads by example as a servant leader, empowering team members to succeed while supporting Becklar’s mission of protecting people, property, and employees when it matters most.

What You’ll Do / Key Responsibilities

• Lead daily Central Station operations to ensure quality monitoring services and rapid alarm response

• Maintain professionalism, security, and service integrity across all operational activities

• Monitor operational metrics and performance indicators to maintain company KPIs

• Use data and reporting to identify trends, improve processes, and optimize operational performance

• Maintain accountability and professionalism through performance coaching and documented feedback

• Support and mentor Team Coaches, Workforce Management (WFM), and the Scheduler

• Ensure appropriate staffing levels through monitoring attrition, growth, and internal promotions

• Partner closely with HR, Training, Dealer Care, and other Operations leaders

• Support onboarding and successful transition of new hires from training to Central Station operations

• Conduct regular staffing meetings to review performance and operational needs

• Provide regular coaching and one-on-one meetings with team members to support development

• Address performance concerns in partnership with HR through coaching and corrective action when necessary

• Maintain Central Station operational budgets and monitor financial performance

• Ensure all operational metrics, spreadsheets, and reporting are accurate and up to date

• Reinforce urgency and accountability in alarm response to support Becklar’s mission

• Support culture-building initiatives such as team events, recognition programs, and engagement activities

• Remain current on Central Station procedures and assist with alarm handling when necessary

• Be an active participant in Central Station leadership discussions and initiatives

• Perform additional duties as assigned to support operational success

What You’ll Need / Qualifications

• Bachelor’s degree in Business, Operations, or a related field

• 2–4 years of professional management or operations leadership experience

• Experience managing teams in a fast-paced operational or service environment

• Strong analytical mindset with the ability to interpret data and identify improvement opportunities

• Excellent communication, leadership, and interpersonal skills

• Strong attention to detail with a focus on follow-through and accountability

• Ability to work effectively under pressure and across multiple operational shifts

• Proficiency with Microsoft Office and Google Workspace tools

• Ability to learn and utilize monitoring platforms, telephony systems, and operational software

• Strong problem-solving skills and ability to address employee and operational issues proactively

• Ability to coach, mentor, and develop team members

• Must be able to read and speak English clearly

• Ability to work 40+ hours per week and primarily support swing or grave shifts

• Availability for operational support as needed

What’s In It For You?

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. Life at Becklar is built on trust, teamwork, and moments that matter — backed by benefits designed to support you both at work and beyond:

• Competitive compensation and opportunities to share in our success

• Comprehensive health benefit plans

• 401(k) retirement plan with company contribution

• Wellbeing and lifestyle perks

• Generous PTO

EEO Statement

Becklar is an equal opportunity employer committed to a workplace free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and skills, without regard to any status protected under federal, state, or local law.

Even if you don’t match every qualification listed, we encourage you to apply or follow us on social media to stay connected with future opportunities.